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Zukunft Bahn

Customers and quality in the digital age

Digitalization as a catalyst for better quality and more customer service

Deutsche Bahn (DB) is also continuing to work on the quality program "Zukunft Bahn" for more quality, punctuality and customer orientation in 2017. Punctuality in long-distance traffic has already increased by 4.5 points to 78.9 percent in 2016. The reliability of the " Vehicles and the information on travelers.To expand the first successes of 2016 in the current year, the ongoing measures will be steadily developed and improved, new ones will be added.

The use of digital technologies plays a key role here. New technologies and digital services, as well as digitized processes, sensors and algorithms, offer new possibilities, for example for the predictive maintenance of trains, tracks and points, for the information and maintenance of passengers and for more flexible solutions for goods and goods transport. In addition, digital technologies enable new services for the customer, which complement DB's core business - rail transport - and link the railway to other forms of mobility

Federal resources from the investment ramp-up have risen to a record level: more than EUR 5 billion annually by 2020. The funds will be used to press ahead with modernizing and digitalizing rail, in particular the European Train Control System (ETCS) and electronic interlockings. DB wants to make Germany the pioneer region in Europe in implementing ETCS. ETCS is already being used on the new high-speed line between Leipzig/Halle and Erfurt.

During its 2015 spectrum auction (Digital Dividend II), the German government required telecommunications companies to ensure all ICE lines nationwide could connect to mobile broadband internet. Free Wi-Fi internet access was enabled on all ICE trains, including in 2nd class, at the beginning of the year. In the future, DB will work with mobile network operators to ensure that passengers and other rail users can connect to mobile broadband anytime and anywhere. The first pilots are also being conducted in regional and local rail transport, in close cooperation with local authorities that contract for transport services. The goal is to install WLAN@DB – internet and services in Germany's largest mobile Wi-Fi network – an integrated network on trains, at stations and at DB Lounges for seamless internet access from start to finish.

The German government is investing EUR 75 million in developing digital applications to increase capacity on rail. The Federal Ministry of Transport and Digital Infrastructure (BMVI) has launched a data portal, dubbed mCLOUD, which makes millions of pieces of mobility, geo and weather data available to developers and start-ups. Moreover, the government will invest EUR 100 million through its mFUND in the early development of digital innovations. The German government and DB are working hand in hand on open data. Developers can use open data from DB and data from the BMVI. Together, the two entities are providing access to an exceptionally attractive treasure trove of data. Deutsche Bahn is the first company to network its open data platform with the BMVI's mCloud.

The German government is creating the legal framework for automatic and networked train operation. It is collaborating with DB and the rail industry to launch pilot projects in real operating conditions to consolidate innovative concepts and raise international visibility. Gradual automation will make the rail system even more flexible, energy efficient and viable for the future. The goal is to make Germany an international leader in technology.

Digital design and construction will be standard in all public transport infrastructure projects by 2020. The BMVI has developed a multi-phase plan and has begun pilot projects with Deutsche Bahn.

Building information modeling (BIM) has already been successfully used in projects such as construction on the Rastatt rail tunnel in Baden-Württemberg. BIM is setting new standards in construction in the rail sector. Together, we are pioneers in the construction site of the future based on the principle of building digitally first before starting with actual construction.