18.01.2018 5:0 Uhr Berlin
Storm “Friederike”: DB cancels all long-distance services on Thursday as a precaution
No more long-distance trains will run today for safety reasons • Regional traffic severely affected and some trains cancelled • Toll-free hotline: 08000 996633
Rail traffic continues to be severely affected over wide areas by Storm “Friederike”. Deutsche Bahn has therefore cancelled many services, like the railway undertakings in neighbouring countries. As from the afternoon, no more long-distance trains will run for safety reasons, with the exception of some individual international services.
This is necessary to prevent trains from becoming stranded between stations with no support available for passengers. Moreover, this ensures that railway staff and trains will be in the right place when services are resumed. All regional trains have been cancelled in the German states of North Rhine-Westphalia, Saxony, Saxony-Anhalt, Thuringia and Lower Saxony. Other states are also affected.
In view of the colossal impact of the storm, severe disruptions are also expected for tomorrow. Deutsche Bahn sincerely regrets the inconvenience this has caused its customers.
Passengers are asked to postpone their journey if possible and to check our information media before beginning their journey. A toll-free hotline is available on 08000 996633.
Deutsche Bahn has assigned extra staff to the railway stations affected. Trains have also been provided as shelter for passengers at the following stations: Berlin, Erfurt, Leipzig, Magdeburg, Cologne Central Station, Dortmund, Hamm, Hannover Central Station, Göttingen, Kassel-Wilhemshöhe, Fulda, Emden, Bremen and Hamburg. Passengers affected by the storm can contact the DB information desk to inquire about vouchers for hotels and taxis.
Wherever the weather permits, repair teams and vehicles are already at work to repair storm damage to overhead lines and remove uprooted trees from the tracks as quickly as possible.
Ex gratia offer: all valid long-distance train tickets issued for Thursday, 18 January 2018 and Friday, 19 January 2018 for routes affected by the storm will remain valid and can either be cancelled free of charge or used for up to one week after the end of the disruptions (this also applies to train-specific tickets). Seat reservations can be exchanged (this can also be done online for seat reservations purchased at bahn.de). Passengers affected by the disruptions who no longer wish to make the journey they have already booked can return their tickets free of charge. The refund form for tickets which were booked online can be downloaded from: https://www.bahn.de/p/view/service/buchung/erstattung.shtml
Real-time information about rail services, which is updated on a daily basis, is available at bahn.de/aktuell, from our Trip Planner at m.bahn.de, from the DB Navigator app and at www.bahn.de/Reiseauskunft.