19.01.2018 11:0 Uhr Berlin
Storm Friederike causes millions worth of damage to the rail network • No Deutsche Bahn passengers were harmed • Regional and long-distance services gradually resumed • Many lines are still closed
The worst storm in eleven years has damaged more than 200 sections of the railway tracks • DB staff worked through the night to repair the damage and assist passengers • Regional and long-distance services are gradually being resumed • Toll-free hotline: 08000 996633
Storm “Friederike”, the worst storm since Hurricane Kyrill in 2007, has caused severe damage in many parts of Germany. More than 200 track sections throughout the Deutsche Bahn network have been affected and the damage amounts to millions of euros. As a precautionary measure, DB shut down all long-distance operations throughout Germany on Thursday afternoon, thus ensuring that no rail passengers or staff were harmed and preventing damage to trains.
“The extreme effects of this severe storm are evident everywhere: it was impossible to travel by plane, car or train in many parts of Germany. The decision to give top priority to the safety of our passengers and staff was right,” said Berthold Huber, DB Management Board Member for Passenger Transport. “Our staff did everything in their power to look after passengers as well as possible despite the massive disruptions. I should like to thank our customers for their empathy and their patience, despite the extreme delays and train cancellations. My sincere thanks also go to our employees who have worked non-stop since last night to clear the tracks, some of which were extremely difficult to access, and make them ready for use again.”
Regional and long-distance services will resume again on Friday. As numerous lines are still closed, however, passengers still have to expect severe disruptions on Friday.
Several hundred employees worked throughout the night to repair damage to the lines (Source: DB AG).
Hundreds of employees are still working on the lines to remedy the damage. Wherever the weather and visibility permit, helicopters are in use to provide an overview of the situation.
Additional staff are on duty at many stations to provide support for passengers.
DB advises passengers to check their planned connection before beginning their journey at bahn.de or via the DB Navigator app. Up-to-date information about long-distance and regional trains is available at bahn.de/aktuell. A toll-free hotline is available on 08000 996633.
Ex gratia offer: all valid long-distance train tickets issued for Thursday, 18 January 2018 and Friday, 19 January 2018 for routes affected by the storm will remain valid and can either be cancelled free of charge or used for up to one week after the end of the disruptions (this also applies to train-specific tickets). Seat reservations can be exchanged (this can also be done online for seat reservations purchased at bahn.de).
Passengers affected by the disruptions who no longer wish to make the journey they have already booked can return their tickets free of charge. The refund form for tickets which were booked online can be downloaded from: https://www.bahn.de/p/view/service/buchung/erstattung.shtml