Our Regional Customer Management looks after the DB Netz AG customers of all aspects of the timetabling issues, the preparation of new train services in respect of network access from a transport and infrastructure point of view, the drafting and completion of infrastructure usage contracts and the accounting process for usage charges.

The Departments of the Unit Timetable look after the customers who have already entered into contracts with DB Netz AG of all aspects of the network timetable. Special questions to the train paths (also for the network timetable) are discussed from there immediately with the customers. Additional our employees look after all the customers who have already entered into contracts with DB Netz AG in all affairs of the mid-year/ad-hoc scheduling (occasional passenger and freight services; special consignments; engineering timetables / timetable adjustments due to engineering works). Train paths orders for occasional services accept our contact persons in the Regional Units.

Please select the applicable Regional Unit from the foldout menu on the right.

Our Customer Centre Network Timetable in the headquarters of the DB Netz AG in Frankfurt / Main offers you comprehensive consultation in the basic subjects which stand in connection with the train paths order to the network timetable and accepts all your train paths orders to the network timetable. From there you also receive the network timetable draught and your train paths offers to the network timetable. Also the registration of framework agreements and the suitable framework agreement offers occur about our Customer Centre Network Timetable.

DB Netz AG
Zentrale
Kundencenter Netzfahrplan
Theodor-Heuss-Allee 7
60486 Frankfurt am Main (Germany)
Tel.: +49 69 265 31980
Fax: +49 69 265 21052
E-Mail: kundencenter.netzfahrplan@bahn.de

Your route to the DB Netz AG Central Unit in Frankfurt am Main:

Arriving by mainline train

Take a long-distance or regional service to Frankfurt/Main Hbf (central station). Proceed from there by urban rapid transit (“S-Bahn” - low-level beneath the station), by tram (front of station) or on foot (northern exit, continuing along Düsseldorfer Straße and Friedrich-Ebert-Anlage) via the Frankfurt/Main trade fair site (Messe) to Theodor-Heuss-Allee (approx. 15 minutes walk).

Arriving by urban rapid transit (S-Bahn)

Take services 3, 4, 5 or 6 to Messe S-Bahn station. Proceed from there (north exit, continuing via Varrentrappstraße) to Theodor-Heuss-Allee (approx. 5 minutes walk).

Arriving by underground railway (U-Bahn)

Take service 4 to Festhalle/Messe underground station. Continue from there via Friedrich-Ebert-Anlage (past the trade-fair site) to Theodor-Heuss-Allee (approx. 5 minutes walk).

Arriving by tram

Take services 16 or 17 to Ludwig-Ehrhard-Anlage tram stop. Proceed from there along Theodor-Heuss-Allee (approx. 3 minutes walk).

Arriving by car

Proceed from all directions via the Westkreuz Frankfurt/Main motorway turnoff for the city centre (Theodor-Heuss-Allee) until you reach the trade-fair site (DB Netz AG Central Unit building on righthand side).