More service, better orientation, less disruption
More and more digital applications are helping Deutsche Bahn at its stations to expand its service to customers, to improve its orientation and to prevent disruptions through predictive maintenance.
2,000 multi-viewer displays
In 2016, Deutsche Bahn converted more than 2,000 train destination displays at 150 stations to multi-line displays. The multi-train display offers travelers information about the next three departures on the platform. According to customer surveys at converted stations, 83 percent of customers prefer the new ads.
"DB station live"
The app allows quick access to 5,400 stations in Germany. At "DB Bahnhof live" you will receive information on arrival and departure times, shopping facilities, catering and service offers, lockers, toilets, WLAN and car sharing. There is also information for people with reduced mobility and train station maps.
ADAM elevators and escalators report faults themselves
In 2016 DB equipped its approximately 3,000 elevators and escalators with a communication module for remote monitoring within the program "Expansion of Digitalization in Asset Management" (ADAM). It permanently records the system status and transmits the data to the operations center. In the event of a fault, employees can commission the repair immediately and breakdowns can be remedied more quickly. As a result, DB increased plant availability to 97 percent in metropolitan areas and 95 percent in area.
The startup Dynamic Components is working on a complete solution to network all maintenance-relevant station facilities with each other and to maintain in advance.
Who has turned the clock?
What 2,100 elevators and 1,000 escalators already have, can report their status in real time, learn train station clocks at Deutsche Bahn. When the clock stops ticking, reporting is the latest asset management project. Around 12,000 station clocks are in operation throughout Germany, which makes them an interesting area of application for the use of Internet of Things (IoT) technologies. In the future, sensors could detect and report the status of all watches at any time: Are the clock hands moving correctly? Has moisture entered the clock? Was there a broken glass? The IoT project is the next step on the way to becoming a digital station. The goal is to use the LoRaWAN TM technology to reduce the costs of operating the clock systems while avoiding defective clocks. Errors are detected earlier and repairs are made faster.