Information on accessibility

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Deutsche Bahn moves Germany. Every day.

One railway. Reliable. For everyone.

Infrastructure

We operate a 33,400 kilometre-long network with 5,400 stations, which are used by 450 railway companies and 50,000 trains every day.

Passenger transport

Every day, more than five million people travel with Deutsche Bahn - in ICE and Intercity trains, in regional express trains or in regional and suburban trains.

Logistics

DB Cargo replaces around 80,000 lorry journeys across Europe each day, offering a climate-friendly alternative.

The immediate action programmes for a better railway.

More efficient, more reliable and determined to permanently and noticeably improve quality for passengers.

The modernisation of the infrastructure takes time. We are implementing three immediate action programmes so that customers can see that things are improving at DB: for improved cleanliness and security at our stations. For greater comfort on long-distance services. For a better customer information. For these three programmes, we are investing a total of more than 140 million euros in DB in 2026 alone.  

Even cleaner trains and ever more reliable service in our dining cars make train journeys even more comfortable and attractive. 

Increased presence of security staff, additional cleaning and quick repairs at railway stations ensure that people enjoy their stay and get to their trains in comfort.  

In future, DB will provide customers with even better information before and during their journey - both on the train, at the station and in digital information channels. 

As a technical requirement for accessibility, we pursue compliance with the current WCAG guideline in version 2.2, conformity level AA, in accordance with the harmonized European standard EN 301 549.This application largely meets the criteria of the current WCAG.

It is subject to a constant self-assessment and review process and is continuously optimized with regard to the requirements. Despite our efforts, users may still encounter barriers when using the application.

Contact, feedback and accessibility issues

Please let us know if you notice content on www.deutschebahn.com that is not accessible. We appreciate your feedback and will do what we can from a technical and commercial standpoint to eliminate accessibility issues as quickly as possible. Please let us know which page and which function you noticed issues with. Here is how to contact us:

E-mail: konzernportal@deutschebahn.com

Postal address: Deutsche Bahn AGKommunikation und MarketingStichwort Barrieren meldenPotsdamer Platz 210785 Berlin, Germany