Accessibility statement

Deutsche Bahn AG endeavors to make its website www.deutschebahn.com accessible in line with German legal provisions implementing EU Directive 2016/2102. The accessibility statement that follows applies to the website www.deutschebahn.com:

The website www.deutschebahn.com is fully accessible.

This accessibility statement was issued on June 16, 2025.

The statement was prepared on the basis of a third-party accessibility compliance test using Chrome (version 133) as the web browser on a 2021 MacBook Pro with a 24-inch monitor and screen resolution set to 1620 x 1080. VoiceOver was used as the screen reader.

Contact, feedback and accessibility issues

Please let us know if you notice content on www.deutschebahn.com that is not accessible. We appreciate your feedback and will do what we can from a technical and commercial standpoint to eliminate accessibility issues as quickly as possible. Please let us know which page and which function you noticed issues with. Here is how to contact us:

E-mail: konzernportal@deutschebahn.com

Postal address: 
Deutsche Bahn AG
Kommunikation und Marketing
Stichwort Barrieren melden
Potsdamer Platz 2
10785 Berlin, Germany

Complaints

If you do not receive a satisfactory response to your feedback or requests about accessibility, you can submit an official complaint to the Überwachungsstelle des Bundes für Barrierefreiheit von Informationstechnik (the federal agency in Germany that monitors IT accessibility). The contact information is:

Wilhelmstrasse 139
10963 Berlin, Germany

Tel.: +49 (0) 30 844-14890
Fax: +49 (0) 234 97838-15557

E-mail: kontakt@bfit-bund.de
Website: www.bfit-bund.de