Stakeholder dialogues

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    Deutsche Bahn moves Germany. Every day.

    One railway. Reliable. For everyone.

    Infrastructure

    We operate a 33,400 kilometre-long network with 5,400 stations, which are used by 450 railway companies and 50,000 trains every day.

    Passenger transport

    Every day, more than five million people travel with Deutsche Bahn - in ICE and Intercity trains, in regional express trains or in regional and suburban trains.

    Logistics

    DB Cargo replaces around 80,000 lorry journeys across Europe each day, offering a climate-friendly alternative.

    The immediate action programmes for a better railway.

    More efficient, more reliable and determined to permanently and noticeably improve quality for passengers.

    The modernisation of the infrastructure takes time. We are implementing three immediate action programmes so that customers can see that things are improving at DB: for improved cleanliness and security at our stations. For greater comfort on long-distance services. For a better customer information. For these three programmes, we are investing a total of more than 140 million euros in DB in 2026 alone.  

    Even cleaner trains and ever more reliable service in our dining cars make train journeys even more comfortable and attractive. 

    Increased presence of security staff, additional cleaning and quick repairs at railway stations ensure that people enjoy their stay and get to their trains in comfort.  

    In future, DB will provide customers with even better information before and during their journey - both on the train, at the station and in digital information channels. 
    For our company to be perceived as sustainable , a collaborative dialogue and good-faith relationships with our stakeholders based on integrity, continuity, and transparency is essential.

    At DB we see ourselves as part of society and public life. Achieving broad social acceptance is therefore crucial for our activities and our success. For our company to be perceived as a sustainable one, a collaborative dialogue and good-faith relationships with our stakeholders based on integrity, continuity, and transparency is essential.

    DB's important stakeholders include employees, private and business customers, investors, policymakers and regulators, suppliers, the general public, the media, interest groups, and the industrial sector?

    One of the primary aims of our dialogue with stakeholders is to make our company decisions transparent and thus build confidence. At the same time, the dialogue imparts knowledge and provides an impetus for our sustainable actions. Because we aim to pinpoint the diverse expectations of our stakeholders as accurately as possible, discuss them and address them, we continue to refine our tools for ascertaining and integrating these expectations. The Group is tracking stakeholders' reactions to our “Strong Rail” strategy, for example, and the process is being improved on an ongoing bases for other topics as well. The stakeholder dialogue allows DB to identify early on which topics are important to the different groups and discuss them accordingly. And thanks to this process, our stakeholders are involved in setting our course, for example in the further development of our climate and energy strategy and the development and introduction of new products.

    We are constantly working to refine the dialogue with our stakeholders. Our efforts are guided by Group-wide principles, which we have set out in a charter for responsible interaction between the DB Group and our stakeholders. Among other things, the charter states that:

    • Placing certain expectations on a company is legitimate and is something that DB welcomes.
    • Stakeholders provide important information about what is expected of DB. They are important as they enable DB to develop solutions together at an early stage.
    • Any conflicts are assessed in the context of corporate and social responsibility and resolved consensually wherever possible.