Mobility on demand

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Deutsche Bahn moves Germany. Every day.

One railway. Reliable. For everyone.

Infrastructure

We operate a 33,400 kilometre-long network with 5,400 stations, which are used by 450 railway companies and 50,000 trains every day.

Passenger transport

Every day, more than five million people travel with Deutsche Bahn - in ICE and Intercity trains, in regional express trains or in regional and suburban trains.

Logistics

DB Cargo replaces around 80,000 lorry journeys across Europe each day, offering a climate-friendly alternative.

The immediate action programmes for a better railway.

More efficient, more reliable and determined to permanently and noticeably improve quality for passengers.

The modernisation of the infrastructure takes time. We are implementing three immediate action programmes so that customers can see that things are improving at DB: for improved cleanliness and security at our stations. For greater comfort on long-distance services. For a better customer information. For these three programmes, we are investing a total of more than 140 million euros in DB in 2026 alone.  

Even cleaner trains and ever more reliable service in our dining cars make train journeys even more comfortable and attractive. 

Increased presence of security staff, additional cleaning and quick repairs at railway stations ensure that people enjoy their stay and get to their trains in comfort.  

In future, DB will provide customers with even better information before and during their journey - both on the train, at the station and in digital information channels. 
ioki integrates on-demand services into public transportation

ioki is a single source for all services that lets third parties, such as cities, transport companies and local transport authorities, operate on-demand mobility services in public transportation networks in their own name. The team of IT and transport experts, developers and product designers work on behalf of cities, municipalities and transport companies to analyze need, provide support for official approval processes, and offer all-in-one customer solutions – from customized vehicle and route concepts to a digital platform for customers to use the new services.

On-demand mobility services are only as good as the technology behind them. The employees at ioki have developed an IT platform that receives journey requests and processes them in smart ways. The solution is an algorithm that enables smart pooling and routing. Passengers with similar routes travel together. The platform has two apps: one for passengers and one for drivers.

Selected on-demand projects from ioki:

ioki Hamburg

In Summer 2018, an individual shuttle service was launched in Hamburg that can be ordered by app and takes passengers to their destination following flexible routes. The service is integrated into public transportation and can be used on a normal ticket in Hamburg's transit network. ioki and Verkehrsbetriebe Hamburg-Holstein GmbH (VHH), Hamburg's transport operator, launched the service for the city's Lurup and Osdorf districts. On Nov 11th 2019 was launched the service in Hamburgs Billbrook district.

Passengers requesting similar routes are automatically grouped into carpools using an algorithm and travel together. The new service uses state-of-the-art zero-emission electric vehicles from British automaker LEVC. The vehicles have six seats and are accessible thanks to a ramp to help wheelchair users board. They also conveniently transport strollers.

Wittlich Shuttle

A digital on-call bus in Wittlich in the German state of Rhineland-Palatinate brings on-demand mobility services that are integrated into existing public transportation to rural areas. The Wittlich Shuttle complements the existing transport structure in the town of Wittlich. Customers that use the on-call bus are not bound to timetables and service frequency, which means more convenience and more mobility.

The Wittlich Shuttle complements the existing transport structure in the town of Wittlich.
The Wittlich Shuttle complements the existing transport structure in the town of Wittlich.

They can book the new service conveniently using an app or they still have the option of ordering a bus by phone. The Wittlich Shuttle can be ordered the moment it is needed or an appointment can be arranged. Holders of passes or single tickets pay a EUR 1.90 convenience surcharge for the new service.

The new mobility service in Wittlich is operated by DB Regio Bus. The on-demand platform was developed by ioki.